How we collect information about you
When you visit the bitkee website or use bitkee products, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
If you create an order or use a bitkee product, we may collect the following types of information:
- Contact information: your name, address, phone, email and other similar information.
- Bitcoin information: your public key or encrypted private key if you provide it.
When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.
We send a "session cookie" to your computer when you browse our website. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that your order information is saved. This is a long-lasting cookie and will not expire for 2 weeks.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.
How we protect and store personal information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymous so that it does not identify a specific user. We will also use the term "bitcoin information" to describe information that is related to bitcoin public key, private key, root key, seed key, password or any information printed on our products.
We store and process your personal information on our computers in the US. We only store your personal information for the require amount of time to complete the order. Once your order is shipped and confirmed we remove all of your personal information except for the information needed for accounting purposes. Your personal information can only be accessed by granted employees and is protected by physical, and electronic safeguards.
We store and process your bitcoin information on our computers in the US. We only store bitcoin information that is provided to us via the website until it is transferred offline. All other bitcoin information is deleted once the product is processed.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
- provide the bitkee services and customer support you request;
- process orders and send notices about your orders;
- resolve disputes;
- customize, measure, and improve the bitkee products and the content and layout of our website and applications;
We do not sell or rent your personal information to third parties for their marketing purposes.
Revised April 9th, 2019.